Introduction
Welcome to DiamondBeautyOnline.com! At Diamond Beauty, we understand the importance of customer satisfaction. Our Return Policy is designed to be transparent and fair, and it now includes a specific restocking fee clause.
Restocking Fee
To maintain our high standard of product quality and customer service, a restocking fee of 20% will be applied to all returns. This fee is calculated as 20% of the original purchase price of the item. For example, if you purchased an item for $100, the restocking fee would be $20. This fee covers the costs associated with the return process, including inspection, repackaging, and restocking of the item.
Return Period
You have 30 days from the date of receipt to return an item. Please consider your purchase carefully during this time.
Eligibility for Returns
To qualify for a return, the item must be in the same condition you received it – unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
Initiating a Return
To start a return, contact us at support@diamondbeautyonline.com. Remember, returns cannot be accepted without prior approval, and return shipping is the responsibility of the customer.
Damages and Issues
Upon receiving your order, please check the item immediately. If it’s defective, damaged, or not what you ordered, contact us right away for assistance.
Exceptions
Some items are not eligible for return, such as perishable goods, custom products, and certain beauty items. Sale items and gift cards are also non-returnable.
Exchanges
For exchanges, please return the original item and place a new order for your desired product.
European Union 14-Day Cooling Off Period
EU customers have a 14-day period to cancel or return orders with the same return conditions applied.
Refunds
After receiving and inspecting your return, we will inform you about the status of your refund. If approved, it will be processed, and a credit will be applied to your original payment method within 10 business days, minus the 20% restocking fee.
Assistance
If your refund is delayed beyond 15 business days, or if you have questions about our return policy or the restocking fee, please contact us at support@diamondbeautyonline.com. We're here to help! 💖✨
